Job Description:
The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.
Roles and Responsibilities:
- Create new metrics to measure customer insights, as needed
- Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
- Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
- Push for solutions that test boundaries of industry trends and anticipate customer needs
- Set priorities for multiple projects
- Ensure front-end product design is successful
- Ability to write scripts for demos and demonstrate onstage product features
- Identify patterns in complex datasets and develops practical modes
How you'll make an impact
- Develop a global product domain strategy (project level)
- Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc.
- Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations.
- Create opportunity assessments and global ROI calculations for proposed strategies in their domain
- Identify corner cases astutely
- Steer technical designs toward architectural patterns and high reliability
- Understand and manage risks and dependencies
- Deliver high-quality products with upfront risk assessments and mitigation strategies
- Lead data analysis for their domain
- Evaluate global impact by creating a hypothesis, executing tests, and analyzing results
Who you'll be working with
- Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
- Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
- Collaborate across boundaries to build strategic relationships and achieve common goals
- Work collaboratively with Business Team and manage expectations of scope and requirements
Required Skills Sets:
- 6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory)
- Strong retail/eCommerce product experience, covering customer-facing digital journeys and omnichannel/O2O experiences connecting digital with in-store operations.
- Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation.
- Experience with loyalty, customer lifecycle, and post-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling.
- Comfortable owning platform and integration-heavy products, including configurable platforms, APIs, third-party/vendor integrations, catalogs, and cross-system data flows.
- Strong end-to-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams.
- Experience in taking a product from ideation to execution and successful delivery.
- Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
- Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
- Excellent technical skills
- Excellent written and verbal communication skills, including an engaging presentation style
- Experience in communication to VP and C+ level: Tech, Business, Finance/Corp
Good to Have:
- Familiarity with programming languages
- Define product strategy by connecting the dots
- Make product decisions without ambiguity in collaboration with the team
- Manage important stakeholders across the organization while leading initiatives
- Decision-making and accountability/ownership is critical
- One point of executive customer engagement for a large portfolio
- Contribute effectively outside your comfort zone
