Ecommerce Mobile App Techno-Functional Lead — Omni-Channel & In-store
Role: Ecommerce and Mobile App Techno-Functional Lead (Contract Position)
Location: Dallas, TX | Vaughan, ON
About the Role
We're looking for a hands-on, technically grounded Techno-Functional eCommerce and mobile app Lead to drive our mobile app's next strategic business acceleration initiatives. This is a highly visible, high-impact role for someone who wants to be in the details, shaping
architecture/solution decisions, and translating business needs into a mobile and digital experience that genuinely changes how customers shop in our stores.
You'll lead the technical and functional roadmap for turning our customer-facing native mobile app into a true in-store companion that makes the shopping trip smoother and more personalized.
It's a senior individual contributor / techno-functional lead position for someone who wants to stay close to the functional and engineering to deliver outcomes.
What You'll Do
- Lead the strategic vision and execution plan for in-store mobile experience, including the toggle between in-store and standard website/app mode, store vs. online pricing display,
- item location, inventory availability, and product-specific in-store promotions.
- Drive the roadmap for conversational in-store assistance and, longer-term, scan-and-buycapability via the mobile app.
- Own the functional and technical requirements for digital wallet, in-store coupons/promotions, and contextual notifications that support a better in-store journey.
- Partner closely with engineering managers, architects, Product, PMO, QA, and the leadership team while directing offshore mobile app developers day-to-day to translate business goals into clear, buildable technical requirements and deliver the business outcome.
- Provide technical leadership and hands-on guidance to mobile app developers.
- While day-to-day production coding isn't your primary focus, you should be ready to deep-dive when needed, actively review pull requests, catch issues early, and offer concrete, credible engineering recommendations.
- Lead and mentor an offshore app development team, building momentum, consistency, and a strong technical foundation that scales over time.
- Act as the connective tissue between technical feasibility and business intent, able to go deep with engineers and clearly explain trade-offs to stakeholders next.
- Build trust across the organization by being a reliable, transparent, and consistent voice on what's possible, what's realistic, and what it will take to deliver.
Relevant Experience
- 10–15 years of experience in mobile app development, with real hands-on experience across both iOS and And roid, not just oversight.
- Proven experience leading eCommerce, omnichannel and digital experience initiatives.
- A track record of leading in-store digital experience or similar omnichannel initiatives at a retailer is preferable
- Strong technical fluency: you can review code, discuss architecture, and push back (respectfully) on technical decisions when needed.
- Experience working functionally across Product, Engineering, QA, and PMO to drive a mobile initiative from concept to delivery.
- Comfort managing and mentoring offshore development teams, with the patience and clarity to lead through influence, not just authority.
- Excellent listening and observation skills someone who can sit in a room, absorb what stakeholders need, and translate that into a clear execution plan.
- A collaborative, grounded style: this role carries real influence, so we're looking for someone who leads through credibility and trust.
- Strong communication skills, able to flex between technical depth and functional clarity depending on the audience.
- Experience partnering across Product, Engineering, QA, PMO, and business teams to deliver large-scale mobile solutions.
- Ability to balance business objectives, customer experience, and technical feasibility.
- Excellent communication skills with the ability to engage both technical and non-technical audiences.
- Strong analytical, problem-solving, and decision-making skills.
- Strong technical depth in mobile application architecture, design patterns, APIs, and platform capabilities.
- Demonstrated ability to be in every room to be the glue, guide technical decisions, and influence architecture direction, and drive the delivery outcome.
